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Paragon & AOL Email
Posted by Chris Peterson on Monday, February 22, 2016 at 9:07 AM
Categories: Information
re: Reports of AOL Email Blockages


From Black Knight:
"It has come to our attention that a number of emails intended for delivery to AOL.COM email addresses are currently be blocked by AOL email servers.  
 
The Black Knight team has been engaged in addressing this issue with AOL however currently emails directed to those addresses may still be impacted. It appears that a large number of users utilized the "SPAM" function in AOL's email program which is what caused this blockage. Black Knight team members will continue to monitor the progress throughout the weekend as the backlog of emails are processed.
 Should you receive a report of this issue we would encourage your members to contact AOL support and validate that BKFS emails are valid and ask that the emails be delivered. In the event a critical email needs to be sent to a client using an AOL.COM email address, it is suggested that the agent adjust the client's address to a non AOL account while this issue is being resolved."
Robert Combs Feb. 24, 2016 6:15 PM
It's been two business days since this issue was identified, and this is not a small matter to those of us who have clients set up to receive emails.  We are paying money for this to work, and losing money because it doesn't--so please get that to happen.

thank you.  
Chris Peterson Feb. 24, 2016 8:50 PM
This is a frustrating event when communication is interrupted. Fortunately this issue has been resolved.  
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